Klokan Technologies GmbH – MapTiler problem

Later edit: so after they stole from me, now they send me marketing emails. You can see their faces here:

So I purchased some software (MapTiler) from Klokan Technologies GmbH (Hofnerstrasse 96, Unterägeri 6314, Switzerland). It all worked great until I reinstalled my computer. Then their software stopped working. I asked them why and they said that I needed to release the license before reinstalling my computer. I asked to release the lincense now so that the software would work again. They said they can’t do that but what they can do is to offer me a lincense for their new version of the same software (new version which is the same software just with a different version number). I told them that I don’t need the new version, the old one for which I already payed was just fine. They just did not want to give me back access to the software I payed for.

I post this here as a warning to future clients so that they can avoid such problems. Unfortunatelly these kind of companies really make you think twice before buying software and they hurt all the honest companies that try to make a living by selling software.

Here are a few emails from them. There are some more, but they respond so late and random, it’s hard to compile a clear timeline. Essentially they keep asking for suport money, or new lincense money and so on, for a piece of software I already payed in full.

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