Klokan Technologies GmbH – MapTiler problem

So I purchased some software (MapTiler) from Klokan Technologies GmbH (Hofnerstrasse 96, Unterägeri 6314, Switzerland). It all worked great until I reinstalled my computer. Then their software stopped working. I asked them why and they said that I needed to release the license before reinstalling my computer. I asked to release the lincense now so that the software would work again. They said they can’t do that but what they can do is to offer me a lincense for their new version of the same software (new version which is the same software just with a different version number). I told them that I don’t need the new version, the old one for which I already payed was just fine. They just did not want to give me back access to the software I payed for.

I post this here as a warning to future clients so that they can avoid such problems. Unfortunatelly these kind of companies really make you think twice before buying software and they hurt all the honest companies that try to make a living by selling software.

Here are a few emails from them. There are some more, but they respond so late and random, it’s hard to compile a clear timeline. Essentially they keep asking for suport money, or new lincense money and so on, for a piece of software I already payed in full.

–––––––-

Hi Jana,
any update?

 



 


From:
To: Klokan Technologies GmbH <info@klokantech.com>
Sent: Wednesday, February 24, 2016 10:45 AM
Subject: Re: Unlock license

 

Hi Jana,
I just reinstalled my windows computer. It seems that I needed to release the license before doing that but I have a lot of software on my PC and it’s hard to remember all these little details.


 


From: Klokan Technologies GmbH <info@klokantech.com>
To:
Sent: Wednesday, February 24, 2016 9:22 AM
Subject: Re: Unlock license

 

Dear ,

I understand you, why is your license locked? It is not a usual behavior, we do not lock licenses.
Best regards,
Jana

 

Klokan Technologies GmbH
Hofnerstrasse 96, Unterägeri 6314, Switzerland
Tel: +41 (0)41 511 26 12
Email: info@klokantech.com
Web: http://www.klokantech.com/

 

On Wed, Feb 24, 2016 at 8:18 AM, <> wrote:

Hi Jana,
This is not a support request (I know how to use the software) nor a maintenance request (I don’t need a newer version). 
All I need is for Klokan Technologies GmbH to unlock the software for which I already payed in full.
Thank you.



From: Klokan Technologies GmbH <info@klokantech.com>
To:
Sent: Tuesday, February 23, 2016 10:10 PM
Subject: Re: Unlock license

 

Dear ,
Unfortunately, we provide the support and maintenance only to clients with active maintenance. Your maintenance and updates expired on 26/11/2015. 
I would like to ask you to purchase the maintenance and updates using the following link:

http://www.maptiler.com/pricing/?product=start&email=&key=

Now the fee is 11USD (the price is gradually growing depending on the months passed after the maintenance expiration date). Next year the maintenance fee will be only 5USD as usual.
After that, I will be able to deactivate your license key.
Thank you for understanding.
Best regards,
Jana

 

Klokan Technologies GmbH
Hofnerstrasse 96, Unterägeri 6314, Switzerland
Tel: +41 (0)41 511 26 12
Email: info@klokantech.com
Web: http://www.klokantech.com/

 

On Tue, Feb 23, 2016 at 8:20 PM,  <> wrote:

Hello,
can you please unlock my MapTiler license? It was registered with this email address.
Thank you.

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